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  • Job type

    Permanent
  • Location

    Chester
  • Working Pattern

    Full-time
  • Specialism

    Customer Services
  • Industry

    Manufacturing & Production
  • Pay

    up to £35,000 DOE

Customer Service Specialist | Chester | Competitive Salary

Your new company

Join a global manufacturing organisation based in Chester, operating in a niche market with products that are sold in over 50+ countries. My client is looking for an experienced Customer Service professional with a proven background in a similar industry to join their small team on a permanent basis.

Your new role

Reporting to the Sales and Business Development Manager, the successful candidate will assist the sales team by providing a committed, proactive support function in all aspects of everyday sales activity, ensuring the customer’s experience is a positive and memorable one. You will act as a ‘go to’ for information and problem-solving.

Your primary responsibilities will include but not be limited to the below:

  • Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications
  • Order processing
  • Providing support to the sales@ e-mail address for volume enquiries
  • Acting as first line of contact for inbound sales team phone calls
  • Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings
  • Assist with support for the training we offer to our customers
  • Pivoting data from tracking and follow-up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences
  • Adhere to all local legal, health and safety and compliance requirements, policies and procedures

What you'll need to succeed

  • Prior experience in a customer service or sales administration role within a manufacturing organisation or similar

  • Excellent working knowledge of SAP

  • Excellent working knowledge of Salesforce

  • Strong numeric and analytical skills
  • Attention to detail and ability to multitask
  • Willingness to continue to train, to learn, to grow

What you'll get in return

  • 4% matched pension contributions

  • 2 x basic salary life cover with attached EAP program

  • Paid medical appointment attendance and annual medical screenings

  • Service anniversary recognition from Year 1

  • Early finish Fridays (on rota)

  • 25 days holiday plus public holidays per annum + bank holidays

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.